{"id":161939,"date":"2025-05-01T14:58:37","date_gmt":"2025-05-01T09:28:37","guid":{"rendered":"https:\/\/www.electronicsforu.com\/?p=161939"},"modified":"2025-05-02T16:22:26","modified_gmt":"2025-05-02T10:52:26","slug":"ai-agents-in-your-workforce","status":"publish","type":"post","link":"https:\/\/www.electronicsforu.com\/technology-trends\/ai-agents-in-your-workforce","title":{"rendered":"AI Agents In Your Workforce"},"content":{"rendered":"\n

Companies are experimenting with AI agents for tasks ranging from coding and payroll processing to more intense ones like chip design.<\/em><\/p>\n\n\n

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Main components of agentic AI architecture (Source: Markovate)<\/figcaption><\/figure><\/div>\n\n\n

When a leading German manufacturing company faced challenges with the manual handling of order updates, they turned to \u2018AI agents\u2019 for help. Order updates were received in various formats, ranging from emails and PDFs to spreadsheets. <\/p>\n\n\n\n

Employees had to extract data like product codes, quantities, and delivery addresses from these, enter them into the enterprise resource planning (ERP) system, and alert concerned stakeholders about the update. This was a back-breaking job that exhausted employees and led to errors too. <\/p>\n\n\n\n

By automating 96% of this task using an AI agent from Beam AI, the manufacturing company claims to have experienced an 89% reduction in manual processing time and a 23% decrease in errors, with resultant cost savings. <\/p>\n\n\n\n

The AI agent could seamlessly work with the company\u2019s existing ERP system, which made it quick and easy to start. By taking over the routine task of processing more than 300 order updates per day, it freed up the employees\u2019 time for higher-value activities.<\/p>\n\n\n\n

In India, when the Covid pandemic triggered an unprecedented surge in broadband demand, Excitel\u2019s subscriber base increased by 55%. Consequently, there was also a rise in support calls, but support staff could not move around safely due to the raging pandemic. <\/p>\n\n\n\n

Excitel managed the situation by deploying Aprecomm\u2019s agentic AI-driven Virtual Wireless Expert (VWE), a cloud-based upgrade seamlessly deployed to the Wi-Fi access points of around 500,000 subscribers. Using advanced AI algorithms, VWE enabled real-time monitoring, remote management, and autonomous self-healing.<\/p>\n\n\n\n

Excitel reported a 35% improvement in first-call resolution, a 30% reduction in support call duration, and a 62% drop in truck rolls. This enhanced customer experience and network reliability resulted in a dramatic growth in Excitel\u2019s subscriber base to over one million.<\/p>\n\n\n\n

\u201cThe idea of agents is not new; we have been working on this for a while,\u201d said Thadeous Goodwyn, director of generative AI at Booz Allen Hamilton, in a media interview. \u201cBut the reason why it\u2019s getting so much attention now is because large language models and generative AI accelerated some of the characteristics agentic AI needs to be successful.\u201d<\/p>\n\n\n\n

Companies\u2014not just large enterprises, but also small and medium-sized ones\u2014across the world have started deploying AI agents for various jobs in software development, customer service, business analytics, human resource management, etc. Interestingly, we even see AI agents being employed in chip design, for activities like code generation, verification, and optimisation.<\/p>\n\n\n

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\"Pramod<\/figure><\/div>\n\n\n

Deloitte\u2019s State of Generative AI in the Enterprise<\/em>, published in January 2025, names agentic AI as one of the most closely watched areas in AI development. 52% of the respondents picked agentic AI, while 45% chose multi-agent systems as the most interesting area in AI now.<\/p>\n\n\n\n

So, what is this trend all about? Let us attempt to simplify and understand what is agentic AI, how it is different from generative AI<\/a>, what are AI agents, what kind of tasks can they handle, how do they work, what are their components, how are companies across the world using them, future trends, and challenges, and more.<\/p>\n\n\n\n

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